Homeless service providers are being held to a new standard, with contracts now based on performance-based metrics. This means they must demonstrate the effectiveness of their programs in order to secure funding.

A different approach is being taken with the permit software system, OpenGov, which has been struggling. Unlike the homeless service providers, OpenGov is not being held to the same standards of accountability.

Further details on these contrasting approaches are available, highlighting the disparity in how different services are being evaluated and managed.