Skip to content
The San Francisco

Blue Shield finally explains why cancer doctor's 3-hour call to its insurance appeals hotline led nowhere

Blue Shield finally explains why cancer doctor's 3-hour call to its insurance appeals hotline led nowhere
Photo: NBC Bay Area (KNTV, NBC) · view original

Blue Shield of California says a “routing” problem with its internal phone system, and not the merits of a San Francisco firefighter’s insurance appeal, is to blame for why the patient’s oncologist was unable to submit his appeal over the phone after calling the number listed on Blue Shield’s den...

Sources and story details