Blue Shield explains why doctor's 3-hour call to insurance company led nowhere

Blue Shield explains why doctor's 3-hour call to insurance company led nowhere
FacebookXWhatsAppEmail

Blue Shield of California says a “routing” problem with its internal phone system, and not the merits of a San Francisco firefighter’s insurance appeal, is to blame for why the patient’s oncologist was unable to submit his appeal over the phone after dialing the number listed on Blue Shield’s den...